Do you deliver to anywhere in South Africa?
Yes, we can delivery to most areas in South Africa. Delivery may be delayed if you are in an outlying area.
Can you ship outside of South Africa?
Unfortunately, not.
How much is delivery?
Delivery is currently free for all purchases on the Smeg South Africa website.
How quickly can my order be delivered?
Delivery times vary based on the items ordered and the location of delivery.
Estimated delivery times (if in stock & picked in the warehouse):
Small appliances approx. 3-7 working days, depending on location of delivery.
Once you have received your order confirmation, our trusted delivery partner RAM Couriers will be in touch. Speed of delivery will be dictated by your location, but you will always be offered the earliest available delivery date.
Delivery is currently free for all purchases on the Smeg South Africa website.
Can my appliance be connected?
No, unfortunately we are unable to connect appliances.
Can I change my delivery date?
Yes. You can change the delivery address or date via the SMS the delivery team will send you once dispatched.
Can I arrange to have my delivery left in a safe place?
Unfortunately, not, your appliance must be handed to you to avoid your appliance getting damaged or stolen.
Can I track my order?
Once your order is out for delivery you can track this via the SMS sent from the courier.
Who will deliver my appliance?
RAM couriers will deliver your order. Please note RAM will NEVER ask for payment for outstanding shipping costs.
What happens if my appliance cannot be delivered?
The delivery company will either return the item to us or notify us of a failed delivery. We will then get in contact to rearrange the delivery with you.
Can I collect from the Showroom?
Yes, you can collect any order from one of our showrooms. A Smeg contact will be in touch with you when your purchase is ready for collection. You can reach out on 011 463 1016 or shop@smegsa.co.za.
Collection Points
- Smeg Showroom, Cape Town (Shop 2A, Waterway House, 3 Dock Rd, Victoria & Alfred Waterfront)
- Smeg Showroom, Johannesburg (Bryanston Boulevard, 2985 Winnie Mandela Dr, Bryanston, Sandton)
- Smeg Warehouse, Johannesburg (Unit 1 Linbro Logistics Park, 1st Avenue, Ext 1. Linbro Park, Sandton)
- Smeg Showroom, Umhlanga (Shop 3, Beacon Rock, 21 Lighthouse Rd, Umhlanga, KZN)
Will the delivery company take packaging away?
No, the delivery company will not remove any packaging.